ConfigTrail vs IT Glue: the zero-knowledge alternative for IT documentation
IT Glue is the incumbent MSP documentation platform, now part of Kaseya. It is powerful, but list pricing runs roughly $29–$44 per user per month with a five-user minimum and multi-year terms, and your documentation is stored server-side where the vendor holds the keys. ConfigTrail is the lightweight, zero-knowledge alternative: encrypted in your browser, no seat minimum, no long contract.
Where ConfigTrail wins
Zero-knowledge AES-256-GCM encryption — ConfigTrail cannot read your clients' documentation. Per-client encrypted isolation for MSPs. Typed runbook steps (command, config, warning, note) built for execution under pressure. Encrypted full-text search and version history with diffs. Pricing from $5/month with a 30-day free trial and no credit card.
Where IT Glue wins
PSA and RMM integrations, automated asset and device documentation, password rotation workflows, and a mature partner ecosystem. If those integrations are the core of your workflow, IT Glue remains the enterprise choice.
Who should switch
Small and mid-size MSPs and internal IT teams who mainly need runbooks, configs, and procedures documented securely — and who don't want to pay per-technician enterprise pricing for a knowledge base.
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